Let’s play a simple round of this or that. Which phrases do you think patients are more likely to understand when reviewing their patient portals?
The former, more complex clinical terms, are readily understandable by clinicians, coders, and those in the know. But for patients trying to comprehend their diagnoses, treatments, and care plans – or even what they’re being billed for – patient-friendly terminology (PFT), like the latter, is essential.
Due to recent regulatory changes and legislative developments, patients now have unprecedented access to their medical data. Unfortunately, without patient-friendly language this increased access can quickly lead to confusion rather than clarity.
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